Quick answers to your biggest questions

Everything you need to know about our products, solutions, and services—all in one place.

SMS
Why choose OneXtel as your SMS service provider?

OneXtel simplifies your SMS marketing process. OneXtel provides single and bulk messaging with faster SMS delivery, and many other benefits.

Do OneXtel offer both domestic and international SMS?

Yes. OneXtel supports both local (India) and global SMS delivery through direct operator connections and smart routing for assured delivery.

Can I use OneXtel for OTP and banking messages?

Yes. OneXtel supports critical messages like OTPs, secure logins, banking alerts, and real-time triggers with
high-priority routing.

Does OneXtel support Unicode or regional languages?

Yes. OneXtel supports sending messages in multiple languages, such as Hindi, Tamil, Telugu and other vernacular languages.

Is OneXtel suitable for all business sizes?

Yes. OneXtel platform is designed to cater the needs of various businesses from startups to large enterprises. It can be tailored and scaled to meet specific business needs.

How does OneXtel ensure high SMS delivery rates?

OneXtel uses intelligent routing with direct operator connectivity and fallback mechanisms ensuring quick and reliable
SMS delivery.

With OneXtel platform, you can:

  • Prioritizes high-performing routes.
  • Monitors delivery success in real time.
  • Retries failed messages through alternate gateways.
  • Uses DLT-approved templates to avoid operator level rejections.
How secure is OneXtel’s SMS platform?

OneXtel assures security at the highest priority.

OneXtel offers:

  • End-to-end API encryption (HTTPS, TLS)
  • IP whitelisting for accessing APIs
  • Role-based access control
  • Secured and encrypted customer data storage
  • TRAI compliance
How much does the SMS service cost?

The pricing for the SMS service varies based on several factors, including message volume, destination country, sender type, and specific use cases. You can register for free on the OneXtel platform and then top-up your account using a pay-as-you-go model. For further details regarding SMS service pricing, feel free to reach out to the OneXtel support team at [email protected].

How do I get started with OneXtel?

To begin your journey with OneXtel, please visit our website or reach out to our sales team at [email protected]. On our site, you can request a demo and review our pricing options. We’ll assist you throughout the setup process and help you get onboarded to the OneXtel platform.

Can I schedule SMS messages in advance?

Yes. On the OneXtel platform dashboard, you can:

  • Set date and time for SMS delivery
  • Create recurring campaigns
  • Automate alerts using event-based triggers through API
Does OneXtel support the DLT registration process?

Yes. For India, OneXtel offers comprehensive support for DLT (Distributed Ledger Technology) registration and compliance. This includes assistance with Sender ID and template registration across multiple operators, including Jio, Airtel, Vodafone, BSNL, and Tata.

Which industries receive help from OneXtel’s SMS solutions?

Any industry that values real-time customer communication will benefit from OneXtel’s robust and scalable SMS platform.

OneXtel serves several industries, including:

  • Banking and Finance: OTPs, fraud alerts, transaction updates
  • Healthcare: Appointment reminders, prescription alerts
  • E-commerce and Retail: Order confirmations, delivery tracking, offers
  • Education: Notices, exam schedules, fee alerts
  • Travel and Hospitality: Booking updates, check-in reminders
  • Real Estate and Logistics: Lead engagement, status notifications
RCS
How does RCS compare to SMS in terms of features and user experience?

RCS, which offers a richer messaging experience than SMS, supports high-resolution media, read receipts, real-time typing indicators, and other interactive features that SMS does not.

How do RCS and WhatsApp differ in terms of features and user experience?

RCS is a carrier-based upgrade to SMS with modern features. WhatsApp is an internet-based app that works independently of mobile carriers and offers end-to-end encryption, voice/video calls, and file sharing.

Is RCS available on devices other than Android?

RCS started as an Android-based upgrade, but efforts are underway to expand its compatibility. Some platforms are beginning to support it beyond just Android devices.

How do I check if my phone supports RCS?

Open the Messages app, go to your profile and go to Settings. If you see RCS Chat Features, your device supports RCS.

Which media formats work with RCS?

RCS supports HD images, videos, audio clips, message reactions, typing indicators, and interactive carousels.

RCS supports HD images, videos, audio clips, message reactions, typing indicators, and interactive carousels.

RCS offers detailed insights. OneXtel shows whether a message is sent to RCS agent, delivered, read, or interacted with (through buttons).

Is RCS messaging secure?

Yes. RCS offers end-to-end encryption for one-on-one chats on supported devices. It also uses Google’s verified sender system to ensure message authenticity.

Can I schedule or automate RCS campaigns?

Yes. OneXtel lets you automate campaigns through our campaign manager or API. You can set triggers and schedule bulk messages.

WhatsApp Business
Yes. OneXtel lets you automate campaigns through our campaign manager or API. You can set triggers and schedule bulk messages.

The WhatsApp Business app is meant for small businesses who want to manage customer conversations directly from their phone. It includes simple tools like quick replies, labels, and product catalogs. A WhatsApp Business platform, on the other hand, is designed for medium to large businesses that need to handle high volumes of messages. With WhatsApp Business API, you can integrate WhatsApp with CRMs, chatbots, enabling automation, multi-agent handling and advanced analytics.

How can I get access to the WhatsApp API?

To get the API access, business needs to go through with a trusted service provider like us. We will help you with the entire setup from verifying your business with Meta to activating your number and enabling the API, so you can start messaging your customers on WhatsApp at scale.

Is chatting with a business on WhatsApp safe?

Yes, it’s completely safe. Messages on WhatsApp, including those sent by businesses using the WhatsApp Business API are protected by end-to-end encryption, so only you and the business can read them. You will always be able to identify verified business accounts with a green checkmark next to the business name, so you always know you are communicating with a trusted source. We also respect your privacy and never share your information.

What features does the WhatsApp Business Platform offer?

OneXtel’s WhatsApp Business Platform lets you send notifications, chat with customers in real-time, integrate with CRMs and chatbots, share media, and access message insights. It’s built for businesses that want to scale customer communication.

Do I need a new number to use the WhatsApp Business Platform?

No, you can use your existing number. If it’s already on WhatsApp or the WhatsApp Business app, it can be transferred to the WhatsApp Business Platform.

Does OneXtel support all WhatsApp Business message categories?

Yes, OneXtel supports all message categories approved by Meta like Marketing, Utility, Authentication, and Service messages.

Can I migrate my existing WhatsApp number with OneXtel?

Yes, you can easily migrate your existing WhatsApp number. Just reach out to us at [email protected], and we will guide you through the process.

Voice
What all voice services does OneXtel offer?

OneXtel offers key voice services, such as voice broadcasts, inbound calls, and click-to-call (C2C) services.

Can I use pre-recorded audio for outbound calls?

Yes. You can upload a pre-recorded audio file and configure it as a template on the OneXtel platform.

Can I use multiple caller IDs (CLIs) for running my IVR campaigns?

Yes. OneXtel supports both static and dynamic CLIs. Our onboarding team will help you with the required configurations.

Can I capture customer input during a call?

Yes. You can set up your call flow as “Call Flow with DTMF” to capture user inputs, which will also be accessible in detailed reports.

Can I use Text-to-Speech in outbound IVR?

Yes. OneXtel platform provides the option to transform your text into a human-like voice within your call flow.

What languages does OneXtel support for Text-to-Speech?

OneXtel supports all major Indian regional languages along with English for TTS (Text-to-Speech).

Can I send an SMS after completing an outbound call?

Yes, you can use the Outbound Dialer (OBD) call backed by SMS service to send a follow-up message after the call.

Can I buy a virtual or toll-free number from OneXtel?

Yes. Contact our sales team at [email protected] and they will help you in procuring a virtual or toll-free number.

Can I track the performance of my voice campaign?

Yes. OneXtel provides an interface that allows you to track the performance of your campaigns, complete with in-depth analytics, which includes insights on delivery rates, customer responses, and engagement levels.

Can I schedule a voice broadcast for a specific time?

Yes. OneXtel provides you an option to plan and schedule campaigns ahead of time for specific dates and times, ensuring you connect with your audience at the most impactful moments.

Email
Which email services does OneXtel offer?

OneXtel offers a full range of email services for businesses, including:

  • Transactional emails, such as OTPs and order confirmations.
  • Promotional emails, such as offers and newsletters.
  • SMTP relay services for bulk emails, such as newsletters.
What is the difference between transactional and promotional emails?

The difference between transactional and promotional emails is as follows:

  • Transactional emails are the responses to user actions, such as login alerts or receipts.
  • Promotional emails are used for marketing activities, like product launches or discount offers.

OneXtel supports both types of emails and uses dedicated infrastructure to ensure high deliverability.

Is OneXtel’s email platform cloud-based?

Yes. OneXtel’s platform is fully cloud-based. It offers secure, scalable infrastructure, which is easily accessible through a web browser or API.

Can I use OneXtel to send bulk emails?

Yes. OneXtel supports bulk promotional campaigns with smart segmentation, scheduling, personalization, and analytics for better results.

Does OneXtel help with domain authentication?

Yes. OneXtel support team helps you set up SPF, DKIM, and DMARC to ensure better inbox placement and reduce the chance of emails going to spam.

Can I automate email campaigns with OneXtel?

Yes. You can create automated workflows for onboarding, re-engagement, abandoned carts, andc more. These workflows can be triggered by time, user actions, or API calls.

Can I segment my audience?

Yes. You can use filters to build targeted segments. These filters can be based on user’s behaviour, location, engagement, and more.

Does OneXtel offer warm-up plans for email services?

Yes. OneXtel provides warm-up plans based on the daily email volume.

Does email size affect delivery time?

Yes. Email size plays the major role while delivering messages. The larger emails may take longer to deliver.

🍪 We Use Cookies to Improve Your Experience

We use cookies and similar technologies to enhance site performance, personalize your experience, and gather anonymous data about how you use our site. We also work with trusted partners to understand general trends like interests and online behavior. You can manage your preferences anytime. Learn more in our Cookies Policy.