Products
SMS Deliver reliable, high-speed text messaging at scale.
Email Send secure, personalized, and scalable email communications.
RCS Engage users with rich, interactive messaging beyond traditional SMS.
OneX Aura Orchestrate conversations across channels with AI routing, analytics, and personalization.
WhatsApp Business Automate, engage, and support customers with rich, interactive messaging.
365cx.io Cloud contact center with smart IVR, real-time analytics, and seamless agent tools.
Voice Enable high-quality voice calls, IVR, and automated outbound dialing.
Case Study

Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari

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Banking & Finance Secure, compliant communication for banking & finance.
Gaming Real-time engagement, event alerts, and player support.
Government Citizen services, public alerts, and outreach.
E-commerce Order updates, marketing, and customer service.
Media & Entertainment Promotions, notifications, and audience interaction.
Logistics & Transportation Real-time tracking, alerts, and delivery coordination.
Education Communication for students, educators & institutions.
Travel & Tourism Seamless booking, alerts, and customer support.
Health & Wellness Appointment reminders and patient engagement.
Use-Cases
OTP & Authentication Secure access and identity verification.
Voice Bots Conversational automation for calls and queries.
Interactive Notifications Engaging, actionable alerts for users.
Smart IVR Dynamic call routing with AI-powered options.
Transactional Messaging Real-time updates on transactions & services.
RBAC Role-based access controls for secure operations.
Promotional Messaging Targeted offers and marketing campaigns.
Live Agents Real-time human support via chat or call.
2-way Messaging Seamless customer conversations and support.
Chatbots 24/7 automated support for routine queries.
Outbound Dialer Automated voice calls for engagement.
NLP Grasp user intent with natural language processing.
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365cx.io
Talk to an expert

Built for omnichannel engagement.

Whether you’re running campaigns or handling live chats, 365cx.io brings every messaging function into a single, enterprise-grade console.

  1. 1 Multi-channel engine for WhatsApp, RCS, SMS, and more.
  2. 2 Drag-and-drop journey builder to automate workflows.
  3. 3 Dashboard-led control for templates, campaigns, chat, and analytics.

Your central hub for messaging.

Every feature in 365cx.io is designed to speed up execution—while giving you full control and insights.

Bulk campaigns

Launch bulk campaigns with templates, filters, and batch sizes.

Journey builder

Automate flows across WhatsApp and RCS with keyword triggers.

Live chat console

Assign chats to departments and monitor queues.

Reports dashboard

Monitor delivery, agent performance, and user engagement in real time.

Phonebook & segments

Store, tag, and target users by behavior or region.


Template manager

Upload, approve, and deploy templates from one screen.

Built for scale. Designed to work fast.

Whether you’re in marketing, operations, or support—365cx.io gets you up and running with minimal effort.

  • Campaign Manager
  • Seamless Channel Setup
  • Chatbot Flow Builder
  • Live Agent View
  • Template Management
  • RBAC & Audit Trails
  • Performance Reports

More than sending. It’s about performance.

OneX Aura goes beyond basic delivery to help you optimize reach, engagement, and spend.

Audit trails
Multilingual targeting
Visual snippets
RBAC security
Reusable templates
Agent queue management

Not all CPaaS platforms are built the same.

365cx.io is powered by OneXtel’s telecom-grade infrastructure—trusted by over 600 clients across industries.

Enterprise-grade scale

5B+ voice calls, 8B+ messages/month, 99.99% uptime.

Certified secure

ISO 27001, ISO 22301, CMMI Level 3, TRAI & government empaneled.

Built to plug in

Compatible with CRMs, martech stacks, and industry APIs.

All you need to know about 365cx.io, right here.

What channels does 365cx.io support?

WhatsApp, RCS, SMS, and more—configurable from the same dashboard.

Can I automate campaigns using journeys?

Yes. The flow builder lets you create WhatsApp/RCS journeys using keywords, triggers, and templates.

How does RBAC help in enterprise settings?

Role-based access ensures every user sees only the data and features relevant to their role—improving security and governance.

Can I track agent performance?

Yes. You can monitor chat load, queue activity, satisfaction ratings, and more across departments.

Does 365cx.io offer phonebook segmentation?

Yes. You can tag, filter, and segment users based on language, behavior, or custom fields.

Contact Us

One message could change your business.

Big or small, we power communication for all — talk to us today.

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