WhatsApp Business

Beyond chat. Build relationships on WhatsApp.

Tap into the world’s favorite chat app to engage, support, and convert — all in one secure, interactive space.

  1. 1 Be where your customers are — on WhatsApp.
  2. 2 Turn clicks into purchases with seamless WhatsApp Flows.
  3. 3 Drive instant checkouts with in-chat payments.

Conversations that feel personal — and perform.

Build trusted, interactive messaging flows on the world’s most used chat app.

Verified business identity

Stand out with a green tick and official business profile.

Interactive templates

Add buttons, quick replies, and actions to each message.

Secure media sharing

Send PDFs, images, videos, and audio with end-to-end encryption.

Read receipts & delivery tracking

Know what’s sent, delivered, and read in real-time.

Multi-language support

Connect in 40+ languages using localized message flows.

Run targeted, measurable ads

Run targeted ads that drive conversations, engagement, and measurable conversions.

Seamless backend integration

Integrate seamlessly with backend systems such as CRMs and marketing automation platforms.

Manage your campaigns on the go

Get a birds-eye view and manage powerful campaigns on the go with our 365cx.io platform.

Build seamless flows easily

Set the ball rolling by building frictionless conversational experiences using Flow Builder.

When WhatsApp means business. From first hello to final purchase.

See how engaging with customers where they are builds relationships and drives business outcomes across various sectors.

  • Banking & Finance
  • Insurance
  • Government
  • E-Commerce
  • Media & Entertainment
  • Logistics & Transportation
  • Education
  • Travel & Tourism
  • Secure Login Verification
    Check Account Balance
    Receive Transaction Alerts
    24/7 AI Chatbot Customer Support
  • Secure Transaction Verification
    Targeted Policy Promotions
    Personalized Insurance Recommendations
    Automated Notifications & Updates
  • Automated Citizen Support
    Query & Complaint Handling
    General Info & Updates
    Secure Citizen Interactions
  • Automated Order Updates
    24/7 AI Chatbot Customer Support
    Abandoned Cart Reminders
    Personalized Promotions & Discounts
  • Personalized Show Recommendations
    Poll-based Viewer Engagement
    Event Alerts & Notifications
    2FA Account Security with OTPs
  • Real-time Shipment Tracking
    Automated Delivery Updates
    Customer Query Handling
    Instant Booking Confirmations
  • AI Chatbot Student Support
    Personalized Reminders & Updates
    Real-time Notifications & Alerts
    Interactive Learning with Polls
  • Ticket Booking via Chatbot
    Real-time Booking Updates
    Customer Query Handling
    Personalized Travel Offers

Stay in the chat. Get more done.

Let your customers book, buy, or get support—all without leaving WhatsApp. With in-thread experiences, every interaction is fast, seamless, and right where your customers want it.

Share locations
Create lists
Add call-to-action buttons
Make a catalog
Showcase your products
Record and share audio
Add content in carousels
Share high-quality images
Share contact cards
Share documents
Use chatbots
Share an address

The stats speak for themselves

Don’t just take our word for it. See the stats that prove how WhatsApp Business is transforming customer engagement and driving real results for businesses like yours.

  • 77%
    Customers feel more connected when messaging directly
  • 3in4
    Leading enterprises use business messaging
  • 80%
    Customers switched brands due to
poor service
  • 79%
    People message a business at least once a week

Not all SMS platforms are built the same.

OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.

Enterprise-grade API

Send notifications and provide support in a secure, reliable, and customer-friendly manner.Send notifications and provide support in a secure, reliable, and customer-friendly manner.

Priority API access

Unlock early updates for seamless feature-rich integration.

Unified dashboard

Manage diverse communication channels easily with a single, integrated dashboard interface.

Dedicated backend support

Resolve platform issues faster with direct Meta access

AI-powered automation tools

Use NLP and chatbots to automate and streamline interactions.

Certified platform security

ISO-certified platform with RBAC and audit trails for data protection.

Real success, real impact.

Fast, secure, and scalable communication trusted by businesses worldwide.

Vishal Saksena

Product Manager, Credgenics

Vishal

Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.

OneXtel

Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!

Adil Khan

Senior Manager Customer Success,
DMI Finance

Adil Khan

Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.

OneXtel

Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!

Pankaj Ray

Assistant Manager, Vishal Mega Mart

Pankaj

OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.

OneXtel

Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!

All you need to know about WhatsApp Business, right here.

What’s the difference between the regular WhatsApp Business app and a WhatsApp Business platform?

The WhatsApp Business app is meant for small businesses who want to manage customer conversations directly from their phone. It includes simple tools like quick replies, labels, and product catalogs. A WhatsApp Business platform, on the other hand, is designed for medium to large businesses that need to handle high volumes of messages. With WhatsApp Business API, you can integrate WhatsApp with CRMs, chatbots, enabling automation, multi-agent handling and advanced analytics.

How can I get access to the WhatsApp API?

To get the API access, business needs to go through with a trusted service provider like us. We will help you with the entire setup from verifying your business with Meta to activating your number and enabling the API, so you can start messaging your customers on WhatsApp at scale.

Is chatting with a business on WhatsApp safe?

Yes, it’s completely safe. Messages on WhatsApp, including those sent by businesses using the WhatsApp Business API are protected by end-to-end encryption, so only you and the business can read them. You will always be able to identify verified business accounts with a green checkmark next to the business name, so you always know you are communicating with a trusted source. We also respect your privacy and never share your information.

What features does the WhatsApp Business Platform offer?

OneXtel’s WhatsApp Business Platform lets you send notifications, chat with customers in real-time, integrate with CRMs and chatbots, share media, and access message insights. It’s built for businesses that want to scale customer communication.

Do I need a new number to use the WhatsApp Business Platform?

No, you can use your existing number. If it’s already on WhatsApp or the WhatsApp Business app, it can be transferred to the WhatsApp Business Platform.

Contact Us

One message could change your business.

Big or small, we power communication for all — talk to us today.

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