Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Replace outdated phone trees with dynamic, voice-guided interactions that adapt to the caller’s needs. Smart IVR personalizes experiences, automates call handling, and integrates seamlessly with your backend systems.
Deliver efficient, personalized, and always-available voice support—without overwhelming your contact center.
Help customers anytime, even beyond business hours.
Direct calls based on intent, customer history, or priority.
Handle routine queries via IVR, freeing agents for critical issues.
Shorter wait times and precise resolution paths keep callers satisfied.
Smart IVR ensures every call is answered with speed, relevance, and clarity—thanks to dynamic menus, smart logic, and backend integrations.
Caller dials your customer service number.
IVR greets the caller & prompts for input via voice or keypad.
Based on the input, the IVR fetches data or applies business logic.
Caller receives a response or is routed to the right agent.
Route calls smartly, reduce wait times, and offer self-service support through intuitive IVR flows customized to your business logic.
Handle balance checks, EMI queries, and loan status via secure IVR flows.
Automate order tracking, returns, and product availability through IVR menus.
Let customers check parcel status or delivery issues without human support.
Enable appointment booking, prescription refills, and lab report updates automatically.
Share class schedules, exam details, and fee reminders through voice menus.
Assist with booking confirmations, flight schedules, and cancellation policies hands-free.
Smart IVR isn’t just about call deflection—it’s about creating intelligent voice journeys that respect your customer’s time and your team’s workload.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
Smart IVR uses dynamic logic, voice recognition, and backend integrations to offer personalized call flows—far beyond static menu trees.
Yes. Our IVR supports both DTMF input (keypad) and natural voice recognition for a smoother experience.
It automates routine tasks like order tracking, balance inquiries, and appointment confirmations—so agents can focus on complex issues.
Absolutely. Smart IVR plugs into your existing tools to fetch data, trigger workflows, or log call outcomes in real time.
Yes. You can create multiple call flows, each tailored to business units, customer types, or even seasonal campaigns.