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Case Study

Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Player retention is a monumental challenge in the vast and competitive digital gaming landscape, with mobile game retention rates plummeting within the first week. As gaming transcends mere gameplay—with 8 out of 10 internet users aged 16-44 playing video games—the demand for innovative communication is urgent. CPaaS offers a critical “game fix” to overcome high churn rates, reduce communication latency in multiplayer settings, address toxic gaming environments, and enhance security for payments and logins.
Fuel immersive gaming experiences that scale with your players, not against them.
Unlock new ways to engage, support, and protect your players-at every stage of their journey.
The most innovative brands rely on OneXtel for mission-critical communication.
OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.
Fast, secure, and scalable communication trusted by businesses worldwide.
CPaaS in gaming refers to cloud-based communication solutions that enable game developers to integrate real-time communication features like voice, video, messaging, and AI-powered tools directly into their gaming platforms, boosting engagement and retention.
CPaaS helps by sending personalized game updates, promotions, and reminders, offering real-time SMS alerts for events, and providing offers for inactive players, all of which contribute to higher retention rates.
Yes, CPaaS significantly improves in-game communication by reducing lag in voice chat and real-time messaging, enhancing cross-platform synchronization, and enabling seamless integration of communication features into gaming applications.
CPaaS leverages AI-powered moderation tools to detect toxic language with speech recognition, filter abusive messages, and facilitate the implementation of reporting players and automatic penalties, contributing to a safer environment.
CPaaS offers enhanced security for payments and logins through multi-factor authentication (MFA), biometric verification for payment approval, and AI-driven fraud detection to protect against cyberattacks.