Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Unlike one-way alerts, 2-Way Messaging enables customers to reply, ask questions, confirm actions, or request support—turning simple messages into outcomes that matter.
Streamline customer interactions with real-time messaging, no-code flows, and unified responses—across every business function.
Customers can reply instantly, creating a frictionless support or sales journey.
Converse across SMS, WhatsApp, RCS, or in-app messaging with a single interface.
Track interactions across channels for a seamless support experience.
Respond to interest, confirm actions, and drive purchases—all through chat.
2-Way Messaging allows your teams to hold intelligent, context-aware conversations—automated or agent-driven—with zero lag and full traceability.
Send a message—automated or manual—via the customer’s preferred channel.
Customer replies to the message with a query, action, or response.
The platform processes the reply and either triggers a bot, automation, or agent handoff.
The conversation continues until the query is resolved or the goal is met.
2-Way Messaging makes service, sales, and support feel conversational, contextual, and connected.
Let users check balances, confirm transactions, or ask loan-related queries via SMS or WhatsApp.
Enable order confirmation, feedback collection, or returns through simple reply-based workflows.
Allow real-time delivery confirmation, rerouting requests, or pickup scheduling through chat.
Give customers a simple way to reply—and give your teams the tools to close the loop faster. 2-Way Messaging goes beyond alerts to drive true engagement.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
Traditional campaigns broadcast; 2-Way Messaging opens a dialogue—letting users reply and interact.
SMS, WhatsApp, RCS, Google Business Messages, and custom web/in-app chat—depending on your setup.
Yes. You can automate replies using chatbots or route them to human agents when needed.
Absolutely. Our platform maintains a unified history even if the user switches channels.
Yes. We follow data privacy norms and offer opt-out flows, audit trails, and secure storage.