Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
In the competitive e-commerce and retail arenas, customers’ expectations for real-time, personalized, and seamless interactions are constantly evolving. Businesses frequently battle high cart abandonment rates, delayed customer support, and the struggle to scale efficiently during peak demand. CPaaS provides a robust answer to these challenges, enabling instant order updates, bolstering customer support with chatbots, and effectively recovering abandoned carts. This strategic shift empowers businesses to cultivate deeper customer connections and foster lasting loyalty across multiple channels.
From checkout nudges to loyalty drops, make every message count—no matter the channel.
Find out how enterprises elevate customer conversations and optimize messaging with OneXtel’s solutions.
Send confirmations, shipping updates, and delivery status alerts.
Automate SMS, WhatsApp, and email nudges for abandoned carts.
Drive purchases with limited-time offers and product launches.
Resolve queries via live chat, video calls, or AI chatbots.
Deliver personalized suggestions based on shopping and browsing behavior.
Track points and send offers for VIP program members.
The most innovative brands rely on OneXtel for mission-critical communication.
OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.
Secure, flexible APIs connect seamlessly with your existing business systems.
ISO-certified platform with RBAC and audit trails for data protection.
Manage diverse communication channels easily with a single, integrated dashboard interface.
99.99% uptime with secure, high availability infrastructure architecture.
Use NLP and chatbots to automate and streamline interactions.
Run personalized campaigns and access detailed, real-time performance reports.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
CPaaS helps by enabling automated discount offers and sending real-time reminders via SMS or WhatsApp to customers who have abandoned their carts, nudging them to complete their purchases.
CPaaS provides integrated live chat, video calls, and AI-powered chatbots that offer real-time support for customer inquiries, leading to faster query resolution and fewer missed sales opportunities.
Yes, OneXtel’s CPaaS solutions are designed for flexibility and scalability with cloud-based infrastructures, ensuring seamless communication and better customer experience during peak demand periods like festive seasons or sales.
CPaaS helps create and retain customer loyalty by offering multiple options for personalized communication, including customized marketing campaigns via SMS, email, and app notifications, tailored for retention and engagement.
Future trends include the increasing use of AI-powered chatbots for conversational capabilities, omnichannel integration for unified messaging across platforms, hyper-personalization leveraging IoT for real-time shopping behavior, and enhanced security measures like MFA and encryption.