Gaming

The game is changing — and so is communication.

Player retention is a monumental challenge in the vast and competitive digital gaming landscape, with mobile game retention rates plummeting within the first week. As gaming transcends mere gameplay—with 8 out of 10 internet users aged 16-44 playing video games—the demand for innovative communication is urgent. CPaaS offers a critical “game fix” to overcome high churn rates, reduce communication latency in multiplayer settings, address toxic gaming environments, and enhance security for payments and logins.

Conversations that keep players coming back.

Fuel immersive gaming experiences that scale with your players, not against them.

  1. 1 Drive loyalty with personalized updates and re-engagement campaigns.
  2. 2 Enable real-time voice and chat across gameplay.
  3. 3 Protect players with AI-powered, multi-factor authentication tools.

What CPaaS can do for your gaming platform

Unlock new ways to engage, support, and protect your players-at every stage of their journey.

Player retention

Send personalized messages, reminders for unfinished levels, and in-game rewards.

Automated support

Leverage AI-powered chatbots to quickly resolve player queries.

Secure payments

Integrate two-factor authentication for in-game purchases and digital wallets.

Real-time notifications

Provide instant alerts for events, leaderboard updates, and achievement unlocks.

Cross-platform play

Enable players to sync progress and communicate across various devices.

Toxicity & fraud controls

Detect and filter abusive messages using AI-based speech recognition.

Trusted by industry leaders. Built for scale.

The most innovative brands rely on OneXtel for mission-critical communication.

Not all CPaaS platforms are built the same.

OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.

Robust API Integration

Secure, flexible APIs connect seamlessly with your existing business systems.

Certified platform security

ISO-certified platform with RBAC and audit trails for data protection.

Unified dashboard

Manage diverse communication channels easily with a single, integrated dashboard interface.

Scalable & reliable platform

99.99% uptime with secure, high availability infrastructure architecture.

AI-powered automation tools

Use NLP and chatbots to automate and streamline interactions.

Powerful campaign management

Run personalized campaigns and access detailed, real-time performance reports.

Real success, real impact.

Fast, secure, and scalable communication trusted by businesses worldwide.

Vishal Saksena

Product Manager, Credgenics

Vishal

Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.

OneXtel

Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!

Adil Khan

Senior Manager Customer Success,
DMI Finance

Adil Khan

Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.

OneXtel

Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!

Pankaj Ray

Assistant Manager, Vishal Mega Mart

Pankaj

OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.

OneXtel

Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!

All you need to know about CPaaS in gaming, right here.

What is CPaaS in gaming?

CPaaS in gaming refers to cloud-based communication solutions that enable game developers to integrate real-time communication features like voice, video, messaging, and AI-powered tools directly into their gaming platforms, boosting engagement and retention.

How does CPaaS help with gamer retention?

CPaaS helps by sending personalized game updates, promotions, and reminders, offering real-time SMS alerts for events, and providing offers for inactive players, all of which contribute to higher retention rates.

Can CPaaS improve in-game communication?

Yes, CPaaS significantly improves in-game communication by reducing lag in voice chat and real-time messaging, enhancing cross-platform synchronization, and enabling seamless integration of communication features into gaming applications.

How does CPaaS address toxic gaming environments?

CPaaS leverages AI-powered moderation tools to detect toxic language with speech recognition, filter abusive messages, and facilitate the implementation of reporting players and automatic penalties, contributing to a safer environment.

What security features does CPaaS provide for gaming payments?

CPaaS offers enhanced security for payments and logins through multi-factor authentication (MFA), biometric verification for payment approval, and AI-driven fraud detection to protect against cyberattacks.

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