Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
For sensitive, high-stakes, or complex conversations, OneXtel’s Live Agent support ensures empathy, trust, and timely resolution. Integrated seamlessly with automated flows, they step in exactly when needed.
Live agent support offers personalized resolutions, building lasting relationships — especially in sectors where trust is everything.
Address complex or sensitive issues with human understanding.
Seamlessly transfer critical cases from bots to live agents.
Deliver tailored solutions, fostering continuity and building lasting customer relationships.
Foster loyalty with direct, transparent human interactions.
Whether handling customer escalations, offering personalized support, or assisting with sensitive interactions, live agents provide the empathy and judgment needed across sectors. Our advanced human support solutions help build trust, ensure satisfaction, and create lasting relationships.
Provide personalized support for complex loans, fraud, and claim settlements.
Handle complex escalations needing empathy for returns, refunds, product confusion.
Assist patients with complex medical issues like prescriptions and billing.
Manage sensitive issues: abusive behavior, transaction failures, account bans.
Resolve real-time delivery, pickup, lost shipment issues with empathy.
Help learners with login, missed deadlines or certification where automated flows lack clarity.
Experience human empathy with enterprise-grade efficiency.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
Live agents provide empathy, adaptability, and human judgment for complex customer support issues that require a personal touch.
Escalation is needed for complex, high-value, or sensitive issues where empathy and judgment are critical.
Yes, live agents can seamlessly take over conversations when automation reaches its limits, ensuring continuity.
Yes, all interactions are encrypted and compliant with data protection standards.
They manage sensitive interactions like fraud disputes in BFSI, complex medical billing, abusive gaming behavior, or lost shipment issues in logistics.